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Bowl Leader
Thoughts on Micromass?
As an ADC applying this summer for 2022 start, I haven’t gotten a chance to connect with any L.E.K. Consulting members and I really want to get to know the company better before moving on with my application. Any L.E.K. Consulting fish out there willing to spare a few minutes to chat about their work, the company, the culture etc? Thanks!
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Sharing these kinds of things creates loyalty, in my opinion. I'm much more likely to continue shopping at a place where the employees actually care about the customers and want us to save as much money as possible. I mean, it doesn't come out of the cashier's pocket, so I personally don't think there's any harm in sharing those kinds of benefits. Especially with the cost of living these days!
Totally agree! Also with certain stores return policy being 30/60 days, if the customer realizes they could’ve gotten it a discounted price match within that time frame they have every right to return it and essentially the cashier can do a return/exchange for the discount price they originally could’ve gotten. It looks better sales wise as well to see something bought with a little bit of a discount than having to do a full refund for a return, due to they could’ve gotten the price match in the first place:) also being honest about store benefits builds customer loyalty!
Oh wow, I didn't even know that people had to ask. My company runs the same sales online as they do in store so we don't ever have that issue. I am going to make sure to remember this for the future.
Conversation Starter
Retails stores don't want people to take their stuff for free. When I was a cashier at a retail store, a lot of people used to do price match but they stopped that eventually and so many customers were mad about that.
Yea I definitely get why stores stopped doing price matching. It’s been awhile since I’ve been a cashier and we always use to price match which I thought helped the customer but it wasn’t helping us as a company.