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How did you determine what field to go into?
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Remain calm and try to talk to the person in a rational way. It's important to remain respectful and understanding, even if the other person is not, and don't threaten the person
I'm sorry I don't understand, what specific situations?
"situations" is a very broad term. Every scenario is different and will require a tailored approach to resolve
Are you talking about police brutality scenarios? The problem there is usually about not escalating in the first place
I asked myself the same question a long time ago, I work mainly as a divorce lawyer, and strong situations always arise between people. I decided to look for a strategy to help people and I found this one that I really liked.
Listen to what the issue is and the person's concerns.
Offer reflective comments to show that you have heard what their concerns are.
Wait until the person has released their frustration and explained how they are feeling.
Look and maintain appropriate eye contact to connect with the person.
Tilt your head slightly, to show you are listening and give you a non-threatening posture.
Nod to confirm that you are listening and have understood.
Express empathy to show you have understood.
I found this, and it aligns with techniques used during crisis negotiations. Very useful.
https://www.mpqhf.org/QIO/wp-content/uploads/2019/03/Mental-Health-Series-January-DeEscalation.pdf