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They owe you $200, 90k points, and an alternate reservation in town.
https://www.marriott.com/marriott-rewards/member-benefits/guarantee.mi
I’ve invoked the Plat guarantee once, and it was a fight (it was the principle). Your issue is a pretty substantial one
Wow BCG1 didn’t know that existed. Thank you
The first one the hotel manager did before I asked. The second one I had to force the Marriott brand to do it - the hotel refused to honor it.
Let us know how it goes
I've invoked it twice. Second time was a fight.
I didn't know about that. Thanks!
I've also never had a hotel try to cancel on me... That is crazy.
How have you handled it BCG1 and KPMG1? And what is the rate- is it still corporate or is it the full rate?
I had to fight once for it too. Multiple phone calls and was a pain but I was pissed when they didn’t honor my reservation and didn’t provide an alternative so wanted them to pay up. This was when I showed up to the hotel too so no warning
C1 - what do you mean “rate”?
How goes the recovery OP?