Booked a room at a Marriott property for the Kentucky Derby next year a couple months back and now they are saying they’re overbooked and the reservation isn’t going to be honored. Any help?

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I’ve invoked the Plat guarantee once, and it was a fight (it was the principle). Your issue is a pretty substantial one

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Wow BCG1 didn’t know that existed. Thank you

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The first one the hotel manager did before I asked. The second one I had to force the Marriott brand to do it - the hotel refused to honor it.

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Let us know how it goes

I've invoked it twice. Second time was a fight.

I didn't know about that. Thanks!

I've also never had a hotel try to cancel on me... That is crazy.

How have you handled it BCG1 and KPMG1? And what is the rate- is it still corporate or is it the full rate?

I had to fight once for it too. Multiple phone calls and was a pain but I was pissed when they didn’t honor my reservation and didn’t provide an alternative so wanted them to pay up. This was when I showed up to the hotel too so no warning

C1 - what do you mean “rate”?

How goes the recovery OP?

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