Can anyone provide some reasonable, practical ways to advise clients that once we agree to accept representation of their matter, although we do our best to provide zealous advocacy for them, we have other clients that need our attention as well? There are times when it has been difficult for me to get this message across, especially to clients that are new to the litigation process. Communication is key, but some clients want your attention 3-4 days or more per week.

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I think it can be helpful to be clear about what to expect, even if it feels like oversharing. When I did plaintiff’s work, telling them “we filed and sent your complaint to the process server today. They expect to serve it next week. Once the defendant is served, they’ll have 30 days to respond, but it’s customary to agree to give them another 30 days so that they’ll do the same for us when we need extra time. So, it will probably be pretty quiet until August at this point.” For most reasonable people, having this information can really help them manage expectations and plan for when they’ll hear from you. So, in a nutshell I’d recommend really giving them the minutiae when you have it - those who are well-meaning but just unfamiliar with the process will benefit from this.

For those who are not well-meaning and just want to take your time, I would stop responding to one off calls, texts and emails and hold a biweekly call with them, telling them to hold all their questions and concerns until that call.

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I’m a transactional lawyer so not totally the same, but I usually try to come off lightheartedly the first time or two.

“Client! I appreciate you checking in. I can assure you we are working diligently here but you know I’m not just sitting around waiting for the phone to ring? I do have other client matters ongoing. I’ll keep you informed as we progress.”

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I’ve learned that my clients do not want to know about other clients. Period. Even when I told the client that I had more time for them because I had a deposition canceled, they still got upset. The only thing I’ve found so far that helps me with this is to bill the client for every single minute. Prep. Phone call. Email. Etc. The client then realizes that they do not want to call and email for every single little thing.

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