Can someone help clarify the role of a senior account director and a senior account manager. Follow up notes with clients are barely sent, meetings are forwarded on after they've started, the next steps, work streams, financials and resourcing is all a mess. I've been clarifying all the above on my own with team members. Instead of whining about this I've just started to reply to clients directly with strategy deliverables and this is called out as "their job." Which is evidently not being done.

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Ooof. Sounds like a sloppy account management function. If the day-to-day folks like account managers are not well trained / understanding their role clearly then look to the top. Something is off.

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