Client dropped the F bomb in an email about a higher than expected bill that was totally reasonable for the work performed. Any advice for responding diplomatically while letting them know that it’s not cool?

likefunnyhelpful
Posting as :
works at
You are currently posting as works at
Highlighted IconHIGHLIGHTED

Would not address the f bomb.

likesmart

Agree 100%

like

Billing issue=partner’s problem.

likesmart

Came here to say this.

like
Recent IconRecent

Your title says associate. That's way above your pay grade.

like

Ya associates don't have billing responsibility at my firm

Deal with this all the time. This is why retainers are important. Explain why the bill is reasonable. Offer a 10-15% discount. If that is not good enough offer a flat fee deduction if paid by a certain date. If no payment, send a demand letter and if still no payment, file a complaint.

like

This! But I would not file a demand letter or complaint.

Fire the client if you can afford to, breakdown in attorney/client relationship. If you’re desperate for work, let the partner handle the billing dispute and do nothing but forward the email to them

funny

clients always complained high bill. ignore. At most go to fee arbitration. I have been a fee arbitrator for over 15 yrs. We are fair.

like

Call them a broke bitch and bill for your time on the email.

I would send him a note saying pay me what you think my time was worth and don’t bother calling me again

Always ask what the client was expecting it to cost and based on what. Sometimes they are surprised for good reason which you could have helped avoid. Sometimes they are surprised for no good reason and are just being cheap. But pick up the phone and learn more. If they are totally unreasonable tell them to pay what they think is appropriate. Then when they call you again you say no you are no longer willing to work for them.

Forward the email to the partner. The partner will have a chat with the client.

For future, if you’re bill is going to be higher than typical or you’re in a cycle that’s high touch, alert the partner so they can make a prevent defense type call to that client

You should offer to have a call with the client to explain the bill. Also, you should be ready to offer some amount of discount off of the bill or offer a revised invoice according to the client’s fee expectations.

Ok, everyone talks about how A.I. can help you at work, and THIS is how AI has helped me. I use it to help me draft responses to our customers that soften language, reduce risk, put in layman's terms, etc. Use some creative prompting to delicately address the station while not entertaining/ignoring the inappropriate language. It could mean absolutely nothing. Maybe client just likes the word and thought it would be funny? A real "Suits" moment. IF it's your job to answer, and not the partner's, use A.I.'s help for ideas and then edit fo your hearts content.

PSA: ALWAYS EDIT. Do not trust blindly in A.I.

Related Posts

My fiancé and I invested in a small startup about five years ago and are about to get a $300,000 pay out (after taxes). What would you do with an extra $300k? (We have no debt, have sufficient savings and own a home already so the basics are covered.)

like
like

Do you think PERM approval will get faster anytime soon? The wait is awful...

like

Do we get anything on diwali from optum

Does PWC dubai offer mobile phone as an IT asset to senior associates?

like

I am currently working for Qualcomm @ base of 21LPA. Will it be a good idea to switch to Cadence for 36LPA in same job profile (post Si Validation)? Thanks!Qualcomm Cadence Design System

like

Hello fishes, what should be the right salary range for 9.5 yoe in development. Technology is Python and Java. Amazon Newco Larsen & Toubro Infotech IBM Tech Mahindra

like

What is the longest deposition you’ve sat through? …..I’m currently in one thats been going for 10 hours. 🙃

likefunny

Best SF based tech/tech infrastructure firm to work for as an accountant?

like
like

What’s a gift AEs enjoy? 🤷🏻‍♀️

What kind of work does you guys do here am one of the real estate property management licensed agent am looking to employ new workers this week if you are interested am paying $650 weekly message me directly for more details ASAP.........

like

How do you get out of consulting? What kind of jobs can you do without starting from the bottom? Trying to figure out my exit...

like

What is the organisation offering to qualified CAs for Associate/ Experienced Associate/ Senior Associate position (Assurance) at Bangalore location?

like

Looking to get an Alfa Romeo Giulia Ti sometime this year. Brand new the MSRP is about 45K and despite the reputation of the old Alfa Romeo’s from the 90’s these seem to be night and day more reliable. Would you recommend buying new, leasing new, or buying used? If I bought used it would be anywhere from 2019-2021

like
like

AsSalaamuAlaikum Wr. Wrb.


People any of you think we might take opportunity of this tax filing season and help out the less privileged to fill our their tax returns??

like

Senior manager and associate partner at MBBKOW how comfortable are you in dubai? Can you afford a nice house, car and generally (within reason) not worry about money?

Assume wife works as manager in big 4 consulting

like

Other than Gibson Dunn, which V20ish firms have strong employment practices?

likehelpful

Additional Posts in Law

For those of you required to be in office- do people use the phone and email to contact you or do they still come by in person? People in my office seem not to understand how the phone works...

like

Do you guys talk to chambers for the firm interview?

likehelpful

Just curious: What’s your typical reaction to lawyer jokes (from non-lawyers)?

like

Anyone want to give me retroactive FOMO by sharing stories from their summer associate programs? Mine is entirely virtual, and needless to say we are less than enthused by what we’re missing out on

like

Does anyone just wanna drink wine after work every night 😔

like

I’m a defense attorney looking to make the switch to the plaintiff side. I’m in Los Angeles and I’m wondering what a reasonable compensation package would be. What percentage should I be making off of the cases?

like

Anyone work for Rivkin Radler? How is the pay/WLB?

like
like

Former biglaw first-years now in government: Do juniors in government get more autonomy than those in biglaw? Or is the review process for juniors' work at least more efficient/streamlined (i.e. reviewed by one mid-level and one senior, instead of four mid-levels, two seniors, and two partners)?

like

I recently had a specialist partner send me a fairly nasty email after I (a transactional first year) was told to ask them to review something ASAP that had clearly been on my partner’s radar for over a week. Why am I taking the (honestly justified) blame for this? Surely it should be obvious that I’m just the messenger here.

like

How long after you start a new job is it appropriate to take a vacation? And for what length of time?

like

Any firms adopted a remote/hybrid system permanently???? We’re back in office full time and omg I hate it so much.

like

What is the expectation at your firms about coming into work after making your billable hours requirement? Asking especially for those who do not get a bonus per extra hour billed over the minimum.

like

“We know times are really tough and stressful right now. Here’s an extra 4 points.” Wow thanks bar examiners, very cool! 🙄

Post Photo
like

Is it worth taking an interview with a firm you’re not sure you’ll want to work for just to get an idea of the people/culture?

like

Any tips when leaving a firm? Younger associate <1 year.

likehelpful

Noob plaintif-side L&E lawyer here—how long should I wait for defense counsel to stall on a demand letter before I start getting ready to file?

like

What’s your take on Lydecker? What is the culture? Market salary? Expectation on billable hours? Mentorship? Etc.?

like

Any insight on working as a staff attorney at Sidley as far as pay, growth, hours, etc.? I had someone reach out to me about a staff attorney role there and just want to hear opinions.

like

Constantly worried I’m going to get fired because I don’t know where I stand at my mid sized law firm (second year associate).

like

New to Fishbowl?

Download the Fishbowl app to
unlock all discussions on Fishbowl.
That was just a preview…
Sign Up to see all discussions
  • Discover what it’s like to work at companies from real professionals
  • Get candid advice from people in your field in a safe space
  • Chat and network with other professionals in your field
Sign up in seconds to unlock all discussions on Fishbowl.

Already a user?
Login here

Share

Embed this post

Copy and paste embed code on your site

Preview

Download the
Fishbowl app

See what’s happening in your industry
from the palm of your hand.

A phone with Fishbowl app

Scan your QR code to download
Fishbowl app on your mobile

Download app

Sign up for free to view this conversation on Fishbowl

By continuing you agree to Terms of Use and Privacy Policy

Already have an account? Log in

Sign up for free to continue using Fishbowl

By continuing you agree to Terms of Use(New) and Privacy Policy(New)
Messaging rates may apply

Already have an account? Log in

For account settings, visit Fishbowl on Desktop Browser or

General

Legal