Customer service is a much different level of service than just 10 years ago. Lately, I have been expected to worry more about the sales themselves versus developing a customer loyalty.

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It bothers me that when a company is declining in sales, they look at their in-store employees and not their marketing tactics or what's going on in the economy. People are just more conscious about their spending and that has zero reflection on us.

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Retail has surely changed in the 30 years I have been in the industry. It has gone from "Welcome", ring up sale, "thank you" to

Welcome, join our loyalty programme, would you like the protection plan, can I interest you in magazines, would you like to round up for charity, can I get your phone number so we can text you, would you like to get our emails, like us on these 18 social media, would you like to preorder something, check out our website, please rate me 5 stars, review us on yelp, oh crap, forgot to thank them for the sale

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Additionally, in the last few years, we have seen two opposite trends in retail. One is the customer does ALL the work (self check out) and the other is the customer does NONE of the work (store pick up, or delivery)

Totally get that—feels like the focus has shifted from building relationships to just hitting numbers. It’s tough when real service takes a backseat to sales goals.

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Hi how much does a florist get paid per hour? Thanks

Back when I was getting started in the food world, I worked flipping burgers at In-n-Out. A man came in and said the burgers he had gotten weren’t right. He dumped the food on the counter and then he started throwing them back behind the counter. We gave him a refund and then his demeanor completely changed. He was calmer and he told us to have a great day as he left us to clean up the mess he made.

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I had customers tell me how amazing the salads I make for them. It’s great that I can make salads that good!

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"Evaluation In Progress" what is this mean in TCS. Got mail to upload the documents and current status "Evaluation In Progress". Other side I see Intervew Process as " Prepare Better Learn more about the..." see the screen shot.

Finally what all this mean ?

Post Photo
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