Do you think insurance puts too much effort on the agents or call centers? I feel both deal with a lot but there is no communication between the two to help the customer

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Hii fishes,

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If you do billable work on a given PTO/vacation day, do you still count that day as vacation? Or do you get that vacation day "back"? Or do you only get the part that you billed "back"? (Or some other option.)

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I'm receiving an offer this week for a role as an integrations delivery manager. Does anyone have salary insight around a role such as this?
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