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You could create a spreadsheet and enter each request as you receive them along with the date requested, then update it with the date received. Or, you could organize requests using Trello or a similar tool. You could invite different department heads to submit requests via Trello, then you can move them around once the order has been placed, fulfilled, etc.
In my experience, not at all. I have used it and love it. It's great when you're collaborating with others, and it's more visually interesting for me than a spreadsheet, so it helps me keep things more organized.