For those with direct reports -

I have an employee that tries really hard and is very nice and willing to help, however, their quality work is below average and they haven’t improved. They are aware of this, but I’m having trouble wording their performance feedback as I need to be honest. Any advice?

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Address both. The willingness to help and great attitude are huge positives, and then address the work issues. Ideally, with some kind of plan that works with them to improve.

This is tough. You sound like a good boss who cares but you owe it to them to be honest. Maybe it just isn’t the best fit and you can talk about whether they might be happier exploring a different opportunity and whether you can help them to make that shift?

Exactly. I think I’m a well rounded professional, but throw me in sales and I’ll probably fail, a good manager would recognize my strengths and help me find a better fit where I can put my head down and problem solve rather than just write me off as a bad worker.

Sometimes in these cases, I’ve found they are just in the wrong role. These conversations can be hard but I find people typically appreciate directness and honestly. I’ve had some success transferring them to different roles in company that work better.

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