Had a shitty experience with Westin. How do I ask for points? Like email whom or call where?

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Depends, assuming you’re not ambassador which in that case it’s most likely the respective bonvoy platinum/Titanium call line. Gold & below doesn’t get much in terms of comp points

Email the GM or Guest Loyalty Manager.

You could call the hotel and ask to speak with the GM.

What happened though? We need the story OP.

This. Were you bitten by a common local bug?

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Additional Posts in All things points

I have the Chase Rapid Reward card and gave 90k points saved up on Southwest over the years but I’ve stopped flying with them (haven’t flown in general due to pandemic). Is there a way to transfer these points to another airline, or even use them on hotel bookings? Any recommendations on how I can best redeem these points?

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