Have a flight in May with Delta that I won't be taking anymore. They just added a stop to a nonstop flight, but email says I can only get a credit if I cancel. Will they refund if I push? No status.

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The airlines are simply not in a cash position to give mass refunds. Like they literally can’t. So I’m not saying you won’t get one if you beat on customer service for a few hours, but I am saying they will make you work for it.

likehelpful

That's what I'm looking for. Thanks.

I agree with P1. They likely will agree to waive the cancellation fee when you apply the credit to a future flight.

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I got a refund paired with a $150 service (not cancellation) fee 😒

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Chat with them on facebook messenger. I got a full refund within 5 mins. They were pretty responsive on chat.

helpful

Don't want to spend my Sunday with customer service if it's not going to get me anywhere.

Check the terms of your flight. Often if departure or arrival time are moved by like 3+ hours you can get a refund. If you now have a connection this may be the case.

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