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Whatever you do if you’re dragged into anything just be super calm and rational. It wins every time. 100% park any sort of emotions etc.
Sticking to the facts when discussing.
Account makes me wanna die
For whatever reason account can be trigger happy sometimes and rather than address things head on with the person, they rely on supervisor convos.
Try and be extra buttoned up in routes and if you’re comfortable, maybe strike up a convo with them. Talk through the issues and try to remind all parties that you’re all on the same team and should be able to have horizontal convos across disciplines to work through issues rather that rely on supervisor convos
Gotcha, accosted sounds a bit over the top. Nonetheless, I’d have a good long talk with your own supervisor since it seems you’ll be working through mediation. Which is 🐂 💩 but unfortunately happens. If the problem feels like it will persist consider asking to move to a different team