Help! My background is HR, but I was recently given responsibility for L&D. I have an HR Coordinator who facilitated their first orientation and it was pretty bad. They were reading the slides word for word, monotone and it was hard for the new hires to understand them. I don't have any other help, so I need them to help with facilitating other training in addition to orientation. Any ideas on how to make them a more engaging trainer?

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They may be new to training, or extremely nervous about the delivery. I agree with the above statement about striking up a conversation with them about their experience. It could lead to great insight about their viewpoint.

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Have you talked with them on how they felt about it and whether they enjoy it? It’s a much different conversation if they actually hate that part and feel like they’ve had no training, versus if they thought it went really well 😐

Is it in person or virtual? And do they have any ownership over the material? Part of it could be that if they didn’t write it, the phrasing may be unnatural for them to read.

I’ll have some other ideas based on the response to the above!

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Consider modeling your expectations by leading the next orientation. Also consider hiring someone with L&D experience/expertise, even if you have to write a business case to add headcount.

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Practice! Avoid criticizing and recommend trainings that focus on executive presence. Keep in mind facilitating is not for everyone and they were likely very nervous. There also may be someone else in your organization who wants to develop public speaking experience who would want to partner with you on facilitation. But at the end of the day, we all get better with practice. Stay encouraging and know there will be a learning curve.

I would suggest developing a rubric that measures a variety of facilitation competencies (environment, management of the session, engagement). An objective feedback process will keep things fair, consistent and remove any personal interpretations/bias.

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