Hey all. I am 1k with United and yesterday I got my bag back with the wheel completely destroyed. I went to baggage and they offered me a “replacement bag,” which was nothing like my current bag. I asked for a voucher and they offered me a measly $50 after I told them I couldn’t produce a receipt for my bag, but could give them a general idea how much I paid for it. She totally treated me like a liar even though I fly them like every week. Anyone had this happen?

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I would escalate this

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Escalate. Airline ruined a rimowa checked bag once and I had to escalate multiple times until they would replace with a commensurate bag. Had to get a letter from the store saying the bag was broken beyond repair…

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Email 1kvoice

Also, your CC might be able to cover the rest. Depending on which card you used to book the flight

Had this happen to handle of tumi bag. But just brought to store and they fixed for free. Easier than dealing with airlines.

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