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Anyone else has two Amex plat and why?
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There’s a platinum guarantee. It’s cash, plus a room at a comparable hotel, plus points. Don’t remember the exact details but look that up and mention it. There’s no haggling unless they want to give you extra points for the mistake.
That’s the dream scenario! Getting walked out. Good luck OP
Thanks all! Quite right - gave $200 and 90k points. Had to remind them of that, though.
Don’t back down. They owe you, as D1 said, cash AND points AND a comparable room. Platinum here as well and I am normally understanding, but with this I would demand what you are guaranteed, period.
This happened to me in Dallas. 90k points, $200 cash, and they put me up in another hotel at their expense
You sure it is the right hotel? They should be able to pull it up with res #. Maybe since it is midnight they had date filter (only showing reservations for today) instead of yesterday.
I once reserved a different courtyard (so many in NYC) than where I should have reserved. Took a while to figure that out.
Did the reservation cancel because it was late?
Awesome!!! Damn right they did. That should honestly never happen with your status, but now you got a good story and two free nights in a very nice hotel.