Turned away from my weekly hotel at midnight bc they can’t find my res and are sold out. Res w/ conf number actively shows in Bonvoy app, they can’t figure out issue. Platinum elite. How many points?

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There’s a platinum guarantee. It’s cash, plus a room at a comparable hotel, plus points. Don’t remember the exact details but look that up and mention it. There’s no haggling unless they want to give you extra points for the mistake.

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That’s the dream scenario! Getting walked out. Good luck OP

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Thanks all! Quite right - gave $200 and 90k points. Had to remind them of that, though.

likeuplifting

Don’t back down. They owe you, as D1 said, cash AND points AND a comparable room. Platinum here as well and I am normally understanding, but with this I would demand what you are guaranteed, period.

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This happened to me in Dallas. 90k points, $200 cash, and they put me up in another hotel at their expense

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You sure it is the right hotel? They should be able to pull it up with res #. Maybe since it is midnight they had date filter (only showing reservations for today) instead of yesterday.

I once reserved a different courtyard (so many in NYC) than where I should have reserved. Took a while to figure that out.

Did the reservation cancel because it was late?

Awesome!!! Damn right they did. That should honestly never happen with your status, but now you got a good story and two free nights in a very nice hotel.

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