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What was it? Something you do not want to do or something you cannot do?
First, it’s not a bad thing to say no can do (can’t is a double negative).
Second, it’s never a bad thing to say you cannot do something. Better to say it in advance than wasting your/their time by faking it.
Ex: I have a client who wants to by Medical Marijuana stocks. Can’t custody them on NFS - so I told the client that up front. Saved me a long conversation about the risks, etc and told him to go to another platform that allows them. I have all of the clients money except for the $25k he wanted to us to ‘dabble’ in those types of holdings.
If it’s a client then you should explain why you can’t do what they’re asking and offer a solution or an alternative. If it’s the leader ship that it gets trickier but you need to be firm and put your foot down