How do you tackle resource allocation? What metrics are you currently tracking to show employees are stretched thin and new hires are needed?

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Do you have time sheets? I would look at timesheet data over a period of time and see how much people are over/underburning based on your standard work week (whether it’s 35 hours, 40 hours etc)

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This June I completed my 9 months at Career Level 12 and Sub Level 3 I.e, CL 12.3 at
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Can anyone here help me with this performance cycle part ? I am really confused.

Accenture

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Additional Posts in Media Agency Operations Professionals

As an operations manager I manage budgets/billing process for a portfolio of clients within my agency. My role is partially “risk management” and without being able to refer to a specific figure, I KNOW I have saved the company from write-offs and other financial/client risk. Is there anyone who does a similar role that has implemented a way of tracking “dollars saved” or “would-be write-offs”? I’m trying to quantify/apply value to the work I do in plain dollars and cents.

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What is the average salary for a media agency operations lead- either a Director, Operations or Associate Director, Operations? (not Digital Media Operations working on client campaigns, but rather agency operations) Thank you!

What is the difference between operations and project management?

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Who in the agency would you say has the ultimate responsibility to come up with the agency’s pricing & services model? Biz Dev? Finance? Ops? Project Management? Other? (Context: we have an ongoing issue where a biz dev / accounts person will eagerly be coming up with half-baked solutions for a prospective client, and it always feels like a cluster F when they want to know what resources, budget, and time we need in order to execute said service - which they thought of in the first place!)

Been a project manager for linear TV, and being moved into operations to manage digital campaigns. Hundreds of files going to several different channels. How does one track assets along with attaching airing dates, results, etc?? 🫠

Anyone know of any Media Ops Manager, Senior Manager or AD level roles out there? Helping a friend of mine! Any leads welcome!

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Salaries for Creative Operations Manager?

$80k / F / NY

Would love to get a sense of the average base rate. I feel like I’m getting paid below market rate and yet still expected to work above and beyond.

What is a good salary for an operations manager w/ 4-5 direct reports, overseeing a large portfolio of clients? Five years experience in major holding company, four years experience in an indie creative firm before that. Major metropolitan city, high living cost etc.

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