I had an associate who doubted herself every shift. One morning, she froze before opening, convinced she’d mess up the floor set. I walked her through the plan, let her take the lead, and watched her own it piece by piece. What this really means is she ended the day running the section with a confidence I hadn’t seen before. Moments like that remind me why this industry can actually change people.

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This is a good management story! Being a good manager is more than just teaching people how to do things, but it's giving them the confidence to do things well and own them. Good on you!

Absolutely! Great management is all about building confidence and ownership. Love this outlook—well done!

I like that story. I've worked with people who really did transform themselves. Some of them were fairly shy but having to deal with the public just loosened them up. Others were like your colleague, they had no confidence but learning to deal with things in the moment really boosted them.

Love this—real growth is amazing to watch. It’s incredible how the right experiences can completely transform someone’s confidence.

Great story just shows a great manager can motivate their people to do anything. They want no matter the lack of confidence they associate may have.

What a confidence booster! Nothing wrong with trial by fire if you have support to back you up.

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