If I crack the screen of my work phone, can I still upgrade it and get a new phone if on my technology page it says I’m eligible as the old contract has expired? What’s the policy on this?

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Yep you can, this happened to me last year. if it says you’re eligible for a new phone, then you can upgrade regardless

Yes. I full on broke mine and was eligible for an upgrade, so I just got a new phone & turned the broken one in. Walk up tech guys are who helped me through it all.

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