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It gets better with experience. I assume you're not on your own completely and have a partner you're reporting to. Bill literally everything you do and let them cut it. They may have a list of phrases or your bill. Will you people might that will get past insurance Bill reviews and not get cut. If not, try and keep it as basic as possible and you'll learn as you go.
For your phrasing, just put what you’re doing and why you’re doing it. IE analysis of summons and complaint in order to prepare answer to same. And ask your partner whatever questions you need to on a carrier by carrier basis (or look at the carrier guidelines) so see what you need authority for. Some carriers let you just review medical records because you’re obviously not doing your job if you’re not reviewing meds on personal injury cases, some carriers lack that common sense and make you get authority in order to review them. Billing for that would look like “reviewed X pages of medical records from X facility in order to X (develop medical chronology, develop damages and liability analysis, etc.), by authority of X granted via email on insert date here”. I also came from criminal law and had to adjust. It’s going to take some time to get out of the crim mindset because it’s so different. But you’ll get there
Thank you both!