Managing up vs. protecting my team – anyone else struggling with this balance?

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The hardest part is being able to tell the team when they are wrong. We should always support them, but never blindly. Remove the emotion from the room and be as transparent as possible. As far as managing up, that should be as honest as possible. This is business and approach it that way. I never go into a conversation with the CEO or Founders without all my facts. We come to agreement, and that agreement is the only thing the team hears about. I.e. I never throw leadership under the bus if I have aligned with them on something. The big thing is removing ego and “feelings” as much as possible, that crap makes everything more difficult and over complicated.

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In a previous role I was constantly running defense for my team against people higher up the food chain who wanted to cherry-pick teams, push their project to the front of the line, shorten deadlines and all kinds of other bad behavior. The struggle is real.

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I found the best tactic for dealing with these kinds of requests was to present consequences masked as choices.

"Okay Susan, I can pull Tina away from her current project to work on this, but I'll have to tell Karl that you've requested this and see if he's okay with it. You good with that?"

In other words, tell Susan that she'll have to deal with Karl directly and I'm just a messenger.

This worked 99.9% of the time since no one wanted to Go On Record or actually face another peer.

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It’s good for the younger creatives to learn that sometimes things are unfair and business is business. The more you try to protect them the less they’ll learn.

likesmart

Yes. We are in the business of doing good work and making money. That is the decision we made when we chose this path over becoming a fine artist.

I always approach with an open-mind and honesty. If deadlines are being pushed on my team from Account I determine on whether other projects needs to be pushed around to accomplish or if the ask is unrealistic. Since we are in a "service industry", I always try to make the deadlines set forth by the client but if we need to push back as creative leaders, the client typically understands or would be willing to get an extension.

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Folks
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India.

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1. Deloitte usi - senior consultant
2. Salesforce - senior tech consultant.
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Which one should I prefer for long term association. Factors - WLB, WFH, Growth.

@salesforce Deloitte USI

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