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will do thnx

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will do thnx

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Before the shift, clarify priorities: “During rush, my #1 job is keeping the floor flowing, not doing every task myself.” Stay near the action, scan constantly, and give short, clear directions instead of jumping on a station. For guest issues, remember the basics: listen fully, empathize (“I get why you’re upset”), take one concrete action (replace, comp small item, or escalate), and then move on quickly.
That's exciting! They clearly trust you, so you must be doing something right. Don't overthink this. A lot of dealing with the busy times just comes down to staying calm and making sure the staff is all on the same page. Guest issues aren't that big a deal either, unpleasant as they can be - most of the time, these people just want to feel heard. Or score a freebie. Let them vent, apologize, offer to make it right and move on. You've got this.
My question is. Was this ok by the G.M. you should not be training at a higher level while still covering your position unless they said you in the future will move into that position. You should be paid accordingly. And have a safety net if you need it. This sounds like your shift manager wants you to cover for him. I have seen it before. Congratulations