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You can cover in next week in the same month, so your RTO for the month would be maintained. Also if you are not able to cover you case raise exemptions on the tool you senior manager will approve depending on case. But it usually gets approved.
Have you tested the covering in next week of same month and it counts or works with your manager in the dashboard? Because dont want to decide based on assumptions. So hence asked if its validated? And what about 4 hours per day or 6,8 hours. Any idea if anyone has validated this?
Conversation Starter
1. 4 hours is min as i have seen, not sure if applicable to all team.
2. RTO is now tracked every week, once in blue moon you can let your manager or SM know ans with their approval you can cover in same month. Not sure if there is any consequences if you are not taking permission as we have been told they are tracking week to week not mont now
Conversation Starter
One thing no will tell you about 4 hours, you have to try and check for your team