No problem! And you'd like to chat after your appointment about something you didn't tell the office manager you wanted to talk about? Wonderful! It's not like my schedule for the day is ruined now, and I have another patient waiting on me. Anybody else have a chronically late patient who doesn't seem to understand it's rude?

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Yep. And then I at the front desk get to spend the rest of the day dealing with annoyed patients who actually showed up on time. Makes my day so much easier!

uplifting

Yes and if it's habitual, I send them one letter letting them know that next time the arrive late, we will have to reschedule them. If they do it again, they're dismissed.

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