Patients think WE created prior auth delays. They don't know we're just as frustrated sitting on hold with insurance, fighting for approvals our clinicians already signed off on. I've spent 45 mins on one call just to get a denial that took 3 seconds to generate. The system is exhausting for everyone - including the people trying to navigate it for you.
If you work in healthcare -how do you keep your cool when the system itself is the problem and the patient is venting at you?

like
Posting as :
works at
You are currently posting as works at

It’s hard when it is all wrapped up into the same experience for the patient. I have found that the best thing is to stay as transparent as possible about the steps you are taking so that they can understand that you are working on the issue and haven’t forgotten about them. Staying as calm as possible and reiterating that you understand how frustrating it is can help too. Try your best not to internalize the anger they are throwing at you. I know it’s hard.

I have experienced this a lot with patients. They will blame the facility, they will blame me personally, they will blame everyone, but point a finger at their health insurance company. These patients typically tend to be the elderly who just don’t have a clue. I gave up with trying to over explain or help them to understand. I just redirected them to reach out to their insurance provider, and a rep with that company can explain the same thing I already have.

Related Posts

How to go about deferring an acceptance?

like

Sure, why not?

Post Photo
funnylikeuplifting

Hey how is appraisals in altimetrik ??

Would you suggest someone pursuing an MBA if they want to get a role in HR or Project Management? And for those that want to pursue product management... are there still a decent amount of numbers similar to accounting? Thanks

like

Best interview tips?

I’m going to be in NYC this weekend because I’m relocating to there by Dec so I’d love to meet ya! Anyone CDs/ACDs/people looking for ADs that would like to get a coffee and chat?

like

Anyone moved from NY to D.C.? Would like to hear your thoughts on comparing the two cities. Am considering move to DC because my gf got a better job there but not sure what to expect

like

What is the agency UX scene like in denver? Are most UXers working in product/at tech companies? I’m thinking of making a move from NYC.

Our district voted on returning back to school with students in the classroom and some staying at home. We now have to teach students in the room and on Zoom at the same time. I’m not complaining but does anyone have any tips on the best and most effective way to get this done?

like

What's the average salary of a data architect at Visa?

like

Hello fishes,

For a Dot net Full Stack Developer with 5.7 years of experience and current CTC 13.70 LPA. What should be the expected CTC?

like

I joined pwc almost 2months before not yet billable, working in a temporary project as non billable resource, is it safe ?

like

Where’s the best consultancy to work at for digital people? Who has a great culture and supports there people? Convince me why I should work at your company.

like
like

We're seeking a Manhattan Active SWE. Whose experienced with design and dev SaaS solution. Someone hands on exp with Java 1.8, Spring Boot, Kafka, and Aws. Along with expertise in microservices architecture. Send me a DM if you feel you fit the mold.

like

Hi All, a friend of mine is actively looking for job in Wealth management field. She holds 8 years of experience in the same. Any Referals for similar opening would be appreciated.

What are Fdd Director salaries at KPMG?

like

Being openly gay has been the best gift I give my students. All the kids-- even the ones I don't teach-- know they can come to my room and just BE THEMSELVES for a minute or two. 🤠🤡😎👽❤️

likehelpful

What happens if you don't complete mandatory training when you are lateral hired

like

Additional Posts in Healthcare

like

What’s a typical salary for a Director of Operations in the NYC area?

like

I am going to start a career as a Patient Access Rep soon. I have previous admin experience and I am wondering if I should ask for a pay increase to salary? The starting pay for this position is 16.25 but I am wanting to ask for 19up…How much are patient reps making now days in this medical field?

like

Looking for a career opportunity that I can make $100k+. I have been in dental for about 10 years and held a ton of roles ranging from front desk to operations and training. I feel like I have so much experience and an amazing skillset to bring to an organization but struggling to know where to go, HELP! **open to leaving dental

like

Hi Fellow Fishies,

I am reaching out because I was recently contacted to interview for Cigna Provider Engagement Development Program. I wanted to see if I could connect with anyone on here that I can help give a breakdown of what this program entails, day-to-day, and WLB. Any tips on the interview and interview process for anyone working in this position? I would be truly grateful for any help or information that can be provided!

Cigna

like

Anyone in the hospitals seeing the increase in monkey pox? How are y’all doing? You are not alone.

like

Any utilization review nurses working at an insurance company able to share if your company requires work on weekend/holidays? If so, what work do you do on weekend/holidays snd do you work s full day on those days?

like

Question my fellow Fish Bowlers♥️ I had a phone screen interview. The young lady stated to watch out for the email, attached will be the link for virtual interview w/ manager on Monday @10am but NEVER received an email. Should I email the recruiting analyst and advise I never received the email invite? Thank you all in advance.

Hello! I’m currently a Administrative assistant now working at a major medical system in Baltimore. I’ve previously worked for 10 years as a medical assistant in a variety of specialties and primary care. Lately, I’ve been feeling a bit stuck as to my next step. Part of me want to go into management, another part is saying go get your RN, and the other is saying go into Social Work. I’m all over the place. Any ideas? And how would I be able to cross over to management?

like

I’m leaving my job soon but I’m wondering if I should be truthful when I hand in my letter of resignation. There’s a ton of reasons but it boils down to: I’m worth more than they can pay me and I need to pay off these student loans. What should I say?

like

What is salary/hourly rate for LMSW in a hospital?

like

I’m a newer registered nurse (2 years) and want to get into remote work. I keep getting denied due to lack of experience but to even get the job I have now (case manager) the company knew one of my family members and they gave me a chance to interview because of that. For these remote companies where I don’t have connections how can I transition over?

likehelpful

Is there anyone here that is a physician advisor? If so, how do you like it?

like

I’m a newly graduate from a community college. My program of study was Health Information Technician. I passed my RHIT exam a month ago, and I’ve been applying to jobs in state, out of state, and remotely to only receive “sorry you were not selected email.”I don’t have experience and I know that’s the reason I’m not getting selected. I’ve applied for receptionist, medical biller/coordinator, and medical clerk. Even with inflation willing to work for minimum wage or less just to gain experience.

like

How would you handle not getting a lunch break when you are a salaried employee treating patients for 40 hours a week? I don’t get documentation time either, but all notes are to be completed the same day. Some of us have reached out to HR and we’re told to discuss it with the regional director, but the regional director says we’d have to come in early or leave late to block out a lunch break. My commute is an hour each way, so I’d prefer not to make my day any longer. Advice?

like

What is the average pay for Dialysis Technicians

like

So I had been working as medical interpreter up to the early part of this year. Today, during an interview, the Director with whom I was interviewing genuinely urged me to consider pursuing a career as a PA or even attempt to go to medical school. I had considered it in passing before but today was about the third or fourth time that someone had earnestly nudged me in that direction. Has anyone here made such a career pivot before? I love working in healthcare, there’s nothing like it.

like

We have worked hard and invested into our respective professions!! i find it insulting what is being offered as far as compensation!!!

likesmart

Hi there! I’m a new grad PT trying to navigate/figure out what a fair starting pay is and if I should negotiate. I will be working in acute care for a well known hospital in Cincinnati, OH. Anyone willing to share their pay and YOE?

like

What should a Cna/mht expected hourly pay/ yearly salary with 5 years experience in Delaware

like

New to Fishbowl?

Download the Fishbowl app to
unlock all discussions on Fishbowl.
That was just a preview…
Sign Up to see all discussions
  • Discover what it’s like to work at companies from real professionals
  • Get candid advice from people in your field in a safe space
  • Chat and network with other professionals in your field
Sign up in seconds to unlock all discussions on Fishbowl.

Already a user?
Login here

Share

Embed this post

Copy and paste embed code on your site

Preview

Download the
Fishbowl app

See what’s happening in your industry
from the palm of your hand.

A phone with Fishbowl app

Scan your QR code to download
Fishbowl app on your mobile

Download app

Sign up for free to view this conversation on Fishbowl

By continuing you agree to Terms of Use and Privacy Policy

Already have an account? Log in

Sign up for free to continue using Fishbowl

By continuing you agree to Terms of Use(New) and Privacy Policy(New)
Messaging rates may apply

Already have an account? Log in

For account settings, visit Fishbowl on Desktop Browser or

General

Legal