So the “new way of working” is to actually read the online reviews and not ignore them? Genius

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Hey, it beats imagination

likesmart

Ergo McKinsey beats BCG. QED.

Here is our invoice. Plz don’t forget to smash like and subscribe

likefunny

At least all the little kids know to subscribe these days 🙃🙃🙃 😂

It’s not as obvious as you’d think. People who give online reviews typically feel strongly one way or another, which is usually a small portion of your customer base.

You have to really figure out what the customer reviews are telling you, without over-rotating away from your core competency focusing on what the edge cases are saying.

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Agreed. The average on Amazon is 1 in 100 orders will result in a review.

McKinsey has really reinvented the idea of profiting off the obvious.

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Reinventing 💡

Yes, then you argue with and discredit all the people who gave you bad reviews. Great optics there.

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