Something that baffles me is how some people find it ridiculous to go through the verification process—like asking a few questions to protect their account is somehow too much. They get mad at you for following the rules, as if you made them, and expect full access without proving who they are. But if their account ever got compromised? They’d be the first to lose it.
Like… I’m just trying to help protect your account, not run the company. Can I do my job in peace or nah?

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I’ve had people lose it over the simplest verification steps, like I personally designed the policy just to annoy them. Then if something actually goes wrong, they’re the first to demand answers. I’m just trying to do my job and keep their account safe, not ruin their day... like c'mon

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It’s like they forget that we’re doing this to protect them! It’s wild how they get so upset, then demand answers when something goes wrong. All we’re doing is our job, trying to keep them safe!

If they get mad at me, I calmly explain, over and over if I have to, that if they were sitting at home, and someone was trying to access their account, they would be so THANKFUL that we confirmed it was/wasn't them.

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