Took a JetBlue Mint flight (6 hours) with a broken seat (no recline) - all they offered was $100 in credit, which is ridiculous. Fully planning on complaining to corporate, but what would be an appropriate ask? Longtime Mosaic customer

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Booking a lie flat seat that doesn’t recline at all would be pretty frustrating. Seems reasonable to ask for the price delta between that ticket and a standard more room seat.

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JetBlue is still a budget carrier at the end of the day despite all of the marketing. You’re just not going to get the American, Delta, United perks because that’s not their business model

I’ve generally had a good experience with JetBlue and they’ve been better about customer service when I actually write in than American or United

Why do you feel like you are entitled to anything? Why do you think complaining to corporate will do anything? Unless you have status, why do you think they care about you at all?

Because I paid for a lie flat seat that… doesn’t recline at all? And most people know that complaining to corporate generally does yield better compensation, because they rely on people just accepting the first thing offered/being too lazy to actually put in the effort

I also do have status

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