We have a display of living room furniture at the back of our store, in front of a large mirror, and this couple was trying to figure out how to get around it. When I asked if I could help, they pointed at the mirror and asked if there was a way to get back there, around that glass wall, since they'd like to see those other couches. It hit me they didn't know it was a mirror and they were seeing the same couches, just reflected. What would you say?

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I would just be polite and let them know they were seeing a reflection of the furniture in a mirror.

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That's funny! At least they didn't actually try to go through it.

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Sorry! Everything we have is out here! Hoping and praying they would figure it out and see the silly mistake. Cannot stand having to tell somebody something obvious, we all do stupid things but 50/50 on how a customer will react to it. Double down, get mean, or maybe just have a laugh.

"I'm so sorry, it's a mirror not a window. That mistake happens from time to time. what may I help you find today?"

It's not hard to be nice. Especially as a manager.
perhaps they are vampires and cannot see their reflections.
Or perhaps a manager type solution instead would be to put a sale sign on the mirror or something to take away any future confusion.

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