What firms would you consider to be top tier for implementation?

Would be interested in rationale/rating criteria or niche/segment if you do have opinion or insight - can include PI, Tech, Ops, M&A, etc.

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Accenture and Deloitte

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Accenture

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Tech implementation? Deloitte and Accenture without any hesitation.

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PwC for Oracle and Workday implementations, especially in healthcare.

Rating criteria is how much work we steal from the incumbents 😈 and sheer number of projects/experience in the market

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PwC is well known for buying their work, especially when a new partner takes over as a practice lead… gotta pump those numbers up somehow

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Accenture

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Do D and ACN lead the pack for ServiceNow implementations as well?

I intentionally left the question ambiguous more due to interest in variety of response. Seems like ACN and D are it in tech implementation.

I've always considered performance improvement, or even things like blueprinting and optimizing future state post m&a activity to be under the "implementation" umbrella - no?

I would classify blueprinting as a part of implementation as well. Though I'd consider any benchmarking and assessments a precursor to implementation and likely under a separate SOW

Capgemini

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