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Marriott is so so bad and destroyed Starwood’s amazing product. They get by on market saturation.
Happens all the time. Whatever offshore ppl they use to adjudicate these requests feign idiocy with the goal of wearing you down so you give up.
Marriot has been Sh*t these past few years. I had manager tell me they are fully booked, when I tried to stay an additional day. I check online the app - multiple rooms available! I am tired of calling customer care!
Moved to hyatt and never looked back
What city is this? And which hotel within Marriott?
Same thing has been happening to me for the previous 2 months
Same here! Part of the reason why I usually avoid them in favor of Hilton
It’s usually an issue with the property, not Marriott themselves.
Best option is to stay at a hotel owned by a different franchisee.
If that’s not an option, you get to go through the joy of tracking everything by spreadsheet and reconciling when stuff hits your account (or doesn’t)
I’d usually batch stuff up and deal with it every couple of months unless you really need the points ASAP