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Paying staff top tier 😭 since paralegals do 99% of the work
Is it really arrogant to want to earn a living wage?
On the plaintiff's side I think being a risk taker is important and also being extraverted. You also have to have the confidence to handle significant responsibility early on and learn as you go. Plaintiff's lawyers are not your typical risk averse bookish lawyer types.
Good PI attorney - having a lot of empathy for your clients that are coming to you at a really shitty time in their life. Your job is to sell their pain & suffering to the insurance adjuster/defense attorney, and the best way to do that is to put yourself in the client’s shoes.
Good PI firm owner - being extroverted, personable & confident enough to market yourself in a way that’s memorable (& sometimes cheesy) and then having the proper amount of staff who are paid well to handle all the cases that you’ll be bringing in.
Being personable. 90% of the job is that. The other 10% is skill and work ethic.
Pro
Not giving a F. There will be so much craziness and drama on a daily basis and you’ll be flying by the seat of your pants frequently. The average person would have a meltdown pretty quickly.
Being a good businessperson and networker first.
abnormal ability to handle stress. a good PI attorney handles volume with preparation, confidence, problem-solving. people who don’t do PI or are in a lower-scale practice of it often think it’s “easy” in some capacity. to really succeed it is definitely not easy. i’ve seen many people come and go because they thought it would be a big payday for nothing and they ultimately just can’t handle the high-stress life.
Communication is key. Make sure to communicate with your paralegal with the cases and update them so they know how the case should be moved. Also contact clients for any new updates. There is a lot of stress specifically on the plaintiff side but communication is one of the keys to make things go smoothly. My attorney thought me this when I first started 6 years ago. We worked as a team and he didn’t have all the stress and either did I. It was balance and we settled a lot of case’s together.
Personality, and making sure the client goes to treatment burn it into their brains at the outset of the case!!!!!! If you want X amount than you have to go to treatment for X amount of time or you will not receive want you want. Note it down in whatever system you do always!
Pro
A1 no issue with that. Suggesting a certain amount of money leads to a certain amount of recovery is problematic.
Understanding your client base. Your job is to sell their story, in a timely/efficient manner best for the case value, and maximize the recovery. You need to understand what your clients are truly looking for out of their case, understand all the aspects that affect someone going through an injury from physical and mental to financially and mobility (transportation if car accident), be able to set expectations, and then always exceed those expectations. In PI you have to understand that more of your clients will be the homeless wandering across the street in the dark at 3 am while intoxicated, than a doctor or lawyer in a BMW or Tesla with fantastic insurance coverages. Understanding your demographic and their motivating factors are crucial. If you can't do this, hire staff that can and pay them well for it. Then its just experience, every case is different and you can learn from every one, especially what not to do on the next one. I've been a paralegal in the field for 15 years and can talk to/sell the homeless bicyclist on meth just as well as the Stanford RN of 20 years, because I understand who they are, their injuries and the effects on personal lives, and what they need to feel whole or accept as their new "normal." Sorry for the lengthy response, just passionate about this specific topic.
Social and emotional awareness, personality, drive, hustle.