What’s the best to get high quality customer service for airline travel. Worth getting AMEX platinum or Chase Reserve and booking through those platforms? United’s customer service taking forever (cut my call after ~2 hrs.) and are being super slow + I can’t change anything online

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Honestly the best answer is status.

For example while it did get a bit worse during pandemic cost cutting, for years at United I never waited longer than 5 mins for really helpful agents if I had status below 1K, and usually max 30 seconds (if any wait) at 1K

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