You want a masterclass in customer service, work with a vet that does in home pet euthanasia. As she said, no one is calling with good news. It was simple, not cheap but fair, (cont)

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And really she could have charged double... the website was simple and explained everything. She had a basket to remove the cat in peace and not a cold box. She calmly and with empathy explained what would happen. I was comforting my sister who lost her 17 year old cat to kidney failure. Not that I’m In a hurry to need her services again, but made me think about different professions and how she has to deliver news with a starting point was very emotional. Something to think about and apply some elements in my day-to-day. Folks like her are doing a harder more taxing job that I’ll ever know. And I think my job is taxing

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