For all the SPG folks... https://www.foxbusiness.com/markets/marriott-says-starwood-database-hacked
Does anyone know how I can speak with someone more senior at SPG? The customer service I’ve encountered is completely unacceptable and I’m tired of being put on hold for 20 minutes with no solution
How is your Ambassador service? I reached it with the merge but really bad so far. Not reactive, I have to wait days and send multiple emails to get an answer, doesn’t do what she says she would do...
Anyone else not getting points / nights for recent Marriott stays? Account activity isn’t working in the app
Arrived at a SPG property last week and had email confirmation and booking in the app but hotel didn’t have it - manager blamed merger IT issues, anybody else experienced this recently?
Almost 4 weeks in and my status is still wrong. It was correct for the first ~1 day and then bumped down a level. Shouldn’t be hard as all my nights last year were SPG. This is ridiculous.
Having to call Marriott to apply a suite night award to an SPG hotel on a reservation you made before the merger and combining accounts proves to you how much is still SO WRONG with this merger.
How do I request suite upgrades on the new app? I have 10 that will expire this year and can’t seem to find a way to apply them on a reservation. Thanks for the help!
I am about 100 nights away from reaching the lifetime grandfathered premier access, not sure if I can make it by year end. No longer on travel projects. Any tips? Any new updates from Marriott?
Can you still earn status under the old world requirements if you have not combined? Trying to see if I can score an extra year of plat before I combine but idk if stays will count now, merged or not.
Do Starwood reservations eventually come over onto Marriott after you combine? Mine still haven’t...
For those who became platinum premier elite + ambassador with the merge, have you received your ambassador already? How long does it take?
2 weeks in an my night and points are all fucked up.. come on Accenture get your data migration workstream together
If anyone sees their missing nights appear, please post here so the rest of us know to start checking for them to appear. TIA.