Marriott-SPG Merger

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Discussions and Q&A regarding Marriott and SPG Merger

Anyone else get this? Feels like a scan, email domain doesn't seem legit.

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Really dumb question: is alcohol in lounges free?!

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Does anyone know how I can speak with someone more senior at SPG? The customer service I’ve encountered is completely unacceptable and I’m tired of being put on hold for 20 minutes with no solution

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How is your Ambassador service? I reached it with the merge but really bad so far. Not reactive, I have to wait days and send multiple emails to get an answer, doesn’t do what she says she would do...

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Anyone else not getting points / nights for recent Marriott stays? Account activity isn’t working in the app

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Arrived at a SPG property last week and had email confirmation and booking in the app but hotel didn’t have it - manager blamed merger IT issues, anybody else experienced this recently?

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Almost 4 weeks in and my status is still wrong. It was correct for the first ~1 day and then bumped down a level. Shouldn’t be hard as all my nights last year were SPG. This is ridiculous.

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Having to call Marriott to apply a suite night award to an SPG hotel on a reservation you made before the merger and combining accounts proves to you how much is still SO WRONG with this merger.

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How do I request suite upgrades on the new app? I have 10 that will expire this year and can’t seem to find a way to apply them on a reservation. Thanks for the help!

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I am about 100 nights away from reaching the lifetime grandfathered premier access, not sure if I can make it by year end. No longer on travel projects. Any tips? Any new updates from Marriott?

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Can you still earn status under the old world requirements if you have not combined? Trying to see if I can score an extra year of plat before I combine but idk if stays will count now, merged or not.

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Do Starwood reservations eventually come over onto Marriott after you combine? Mine still haven’t...

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my nights finally all came in! Activity history is now messed up again though 🤔

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Do y'all think they've just given up at this point. Chalk it up to a loss?

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How is this STILL a train wreck?

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For those who became platinum premier elite + ambassador with the merge, have you received your ambassador already? How long does it take?

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2 weeks in an my night and points are all fucked up.. come on Accenture get your data migration workstream together

likefunny
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If anyone sees their missing nights appear, please post here so the rest of us know to start checking for them to appear. TIA.

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Who’s still missing nights? 🙋🏻‍♂️

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