Having to call Marriott to apply a suite night award to an SPG hotel on a reservation you made before the merger and combining accounts proves to you how much is still SO WRONG with this merger.

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Had the same.issue yesterday they couldn't figure it out

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Was trying to redeem an ecertificate after the merger for my honeymoon, and they arbitrarily added 50k pts to my redemption amount - took hour on the phone to get them to fix. Still haven’t received event pts for a separate hotel block due to “hold on system updates". Such a cluster.....

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@EY1 nope after 106 minutes on the phone I am still in the same spot. I loved when they “transferred” me to SPG and disconnected the call

Did they ever figure it out? Ugh mine is still not fixed

Nope

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Additional Posts in Marriott-SPG Merger

Almost 4 weeks in and my status is still wrong. It was correct for the first ~1 day and then bumped down a level. Shouldn’t be hard as all my nights last year were SPG. This is ridiculous.

Who’s still missing nights? 🙋🏻‍♂️

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Merged my account this morning. Quite a sentimental moment to delete my SPG app. Bye bye you purple little guy

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For those who became platinum premier elite + ambassador with the merge, have you received your ambassador already? How long does it take?

It is WILD that we had a whole separate bowl for this.

Can you still earn status under the old world requirements if you have not combined? Trying to see if I can score an extra year of plat before I combine but idk if stays will count now, merged or not.

Is anyone able to give me the Marriott Family or/and friends discount paper? 🤗

If anyone sees their missing nights appear, please post here so the rest of us know to start checking for them to appear. TIA.

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Anyone else get this? Feels like a scan, email domain doesn't seem legit.

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I am currently showing 800 days and 9 years elite. Anyone know if this year is included in that if I have 50 nights? Right on the border for lifetime platinum premier elite and I want it!!!

my nights finally all came in! Activity history is now messed up again though 🤔

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Do y'all think they've just given up at this point. Chalk it up to a loss?

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Why platinum and no longer platinum elite?

SPG app updated for me but not combination

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I am about 100 nights away from reaching the lifetime grandfathered premier access, not sure if I can make it by year end. No longer on travel projects. Any tips? Any new updates from Marriott?

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How is your Ambassador service? I reached it with the merge but really bad so far. Not reactive, I have to wait days and send multiple emails to get an answer, doesn’t do what she says she would do...

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Arrived at a SPG property last week and had email confirmation and booking in the app but hotel didn’t have it - manager blamed merger IT issues, anybody else experienced this recently?

How do I request suite upgrades on the new app? I have 10 that will expire this year and can’t seem to find a way to apply them on a reservation. Thanks for the help!

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First post? Ok I will start. My SPG nights for 2018 dropped from 101 to 91 after the merger.

The new SPG app is not intuitive at all, very hard to navigate i find.

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