Having to call Marriott to apply a suite night award to an SPG hotel on a reservation you made before the merger and combining accounts proves to you how much is still SO WRONG with this merger.

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Had the same.issue yesterday they couldn't figure it out

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Was trying to redeem an ecertificate after the merger for my honeymoon, and they arbitrarily added 50k pts to my redemption amount - took hour on the phone to get them to fix. Still haven’t received event pts for a separate hotel block due to “hold on system updates". Such a cluster.....

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@EY1 nope after 106 minutes on the phone I am still in the same spot. I loved when they “transferred” me to SPG and disconnected the call

Did they ever figure it out? Ugh mine is still not fixed

Nope

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Almost 4 weeks in and my status is still wrong. It was correct for the first ~1 day and then bumped down a level. Shouldn’t be hard as all my nights last year were SPG. This is ridiculous.

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Additional Posts in Marriott-SPG Merger

Could any marriott employee share a friend and family form? I'll return the favor :)

Almost 4 weeks in and my status is still wrong. It was correct for the first ~1 day and then bumped down a level. Shouldn’t be hard as all my nights last year were SPG. This is ridiculous.

Who’s still missing nights? 🙋🏻‍♂️

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For those who became platinum premier elite + ambassador with the merge, have you received your ambassador already? How long does it take?

It is WILD that we had a whole separate bowl for this.

Can you still earn status under the old world requirements if you have not combined? Trying to see if I can score an extra year of plat before I combine but idk if stays will count now, merged or not.

If anyone sees their missing nights appear, please post here so the rest of us know to start checking for them to appear. TIA.

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The new SPG app is not intuitive at all, very hard to navigate i find.

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Arrived at a SPG property last week and had email confirmation and booking in the app but hotel didn’t have it - manager blamed merger IT issues, anybody else experienced this recently?

SPG app updated for me but not combination

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I am currently showing 800 days and 9 years elite. Anyone know if this year is included in that if I have 50 nights? Right on the border for lifetime platinum premier elite and I want it!!!

Is anyone able to give me the Marriott Family or/and friends discount paper? 🤗

my nights finally all came in! Activity history is now messed up again though 🤔

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Do y'all think they've just given up at this point. Chalk it up to a loss?

likefunny

Anyone else get this? Feels like a scan, email domain doesn't seem legit.

Post Photo

Do Starwood reservations eventually come over onto Marriott after you combine? Mine still haven’t...

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Why platinum and no longer platinum elite?

I am about 100 nights away from reaching the lifetime grandfathered premier access, not sure if I can make it by year end. No longer on travel projects. Any tips? Any new updates from Marriott?

likehelpful

How is your Ambassador service? I reached it with the merge but really bad so far. Not reactive, I have to wait days and send multiple emails to get an answer, doesn’t do what she says she would do...

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How do I request suite upgrades on the new app? I have 10 that will expire this year and can’t seem to find a way to apply them on a reservation. Thanks for the help!

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