A customer called and wanted to speak to someone in a different department. I let her know I was putting her on hold while I transferred her call. The phone rang again and it was her calling back, convinced I hung up on her when I put her on hold. This happened a couple more times until I explained we didn't have hold music and I was not hanging up on her. She thanked me, so there's that. Are we doomed, or what?

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There's always at least one person a day who makes me convinced that yes, we are utterly doomed as a species. We're just too stupid to continue. I'll explain things to people sometimes, and I might as well be trying to teach algebra to a squirrel.

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Lol I could understand once, but how does this happen multiple times? Didn't you explain it to her after the first one? Or did it just take a few more calls for it to click??

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Yesss, we are doomed!

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We might be doomed, but at least we’ll go down knowing we did our best to explain basic phone functions to the masses.

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