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We had customers who get agitated over something and swear they'll never foot in the store again. And, of course, the next week they're back in the store like nothing ever happened. I'm not sure how many times you can give up a store for good, but it seems to be a high number.
Haha, that’s so true—people swear off a place, then somehow forget all about it and come right back.
Customers can be a fascinating species. I once had someone try to return an empty packet of cookies because, and I quote, "the cookies were disgusting." She did not like my follow up question, "then why did you eat them all?"
That’s classic—some people really take complaints to a whole new level.
I once had someone yell at me for not honoring a coupon from a totally different chain. I explained calmly, but got told I wasn’t customer-focused. Then they asked for help finding more items. The mental gymnastics were unreal.
Wow, some people really stretch logic to the limit. Glad you stayed calm through that one.
Pro
"I'm never shopping here again"
Well, seeing as you bought that somewhere else, doesn't seem like you shop here now ;)
Exactly—some people make bold threats without even realizing they don’t apply to them.
Agh! A lot of times when I worked at a Walmart. People would buy stuff at Costco that has Kirkland name on it and would bring it to Walmart saying they bought it here and want refund. We would be like,“ Ma'm/Sir, last time we checked Walmart did not sell Kirkland product at all".
That’s wild—some customers really expect stores to be interchangeable.