Any experience working with Process technologies (Celonis Inc, Abbyy Timeline, IBM Process Mining) to support transformation programs? Vendors argue value extends beyond automation/RPA pipeline development. Is this truth or inspirational? Thx.

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Yeah I work with Celonis full time. The obsession with RPA is actually a big pet peeve of mine.

The thing is, these technologies don’t just show you automation opportunities, but usually uncover system practices that are detrimental as well.. for example, people purchasing things without using items negotiated with vendors.. how do you fix this? It’s more of a change of a management thing than it is an automation problem. The bulk of the business value is often driven by strategic decisions made alongside the business, and not solely from automation.
Granted, there will still be a huge focus on that within the space, but in my opinion, the automation aspect is overrated

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Good question

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