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In my job we do it in a very fast way to avoid giving a lot of explanations or making the conversation uncomfortable, just when the customer is about to pay we say "would you like to donate $2 to this cause"? Regardless of whether their answer is yes or no, we don't ask any more questions. Giving a specific amount has made the job much easier, rather than asking them how much they want to donate because they feel judged.
That's actually great advice, I'll definitely be taking that thank you!
Yes, very much so. Everybody seems to feel guilty and says "I give in other ways" or "I'm sorry, just not right now..." like they're letting me down. And then that makes me feel like a jerk. But if I *don't* ask, my manager gives me the evil eye. Can't win for losing here
That's my exact experience, thank you for sharing
It feels a little uncomfortable at first, like when we're first starting out with a charity drive (we do one every year or so). As soon as I get used to it though, like after a day or two? It just rolls off my tongue. It's funny because when the fundraising campaign stops, I feel like asking everyone just because I'm used to it. Kinda weird that way
Yeah I get you, it's always awkward and I hate feeling pushy about doing it but that's the job I guess
Absolutely, sometimes I'll even have customers call ME out and tell me those donations are just a scam for tax benefits. Even if it's true it's hardly my fault
This seems like a universally hated request. I just know that customers are going to get annoyed at me and I don't blame them.
i stopped feeling guilty for asking after i learned that the companies just use the donations as a tax write off anyway! and i used to let customers know to donate privately to charities and not do it through a chain store of any kind
I'll let you in on a lil secret: management hates this too! Corporate decides "we need to make ourselves look good by donating to charities" so they put pressure on management and tell us that we need to get our cashiers to bring in more donations. C'mon guys, they're already paying customers, why should we have to hit them up for more $$$?
I just wish they would let us choose which charity we would be raising money for. Even if they just gave us two options and we could put it to a vote, this would make a huge difference. It would feel almost like a team effort instead of just being told that I have to solicit donations for an organization that I might not agree with personally
It can get a little awkward maybe, but this method is the best way to get money for nonprofit organizations that really need it. Also, a lot of people want to help others but just don't know what they can do. So rounding up a purchase to the nearest dollar or whatever helps the customer to do something good that will make them feel that they're contributing. Win-win