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PwC India Hi Folks, I left my stable job at Deloitte USI and moved to Germany for a better job. But my mom had a major health issue and I'm planning to travel back to India to support her as I'm a single child. I'm working in one of the top organisation in Germany with a base of 90k euro and looking for good opportunities in India. Availability: immediately Tech stack: SAP BASIS/Hana with azure/GCP Exp: 8.8 EY PwC India Pwc AC Accenture Deloitte HCL Technologies
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Rising Star
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Absolutely involve your credit card. I'm British and British Airways are often in the news here for being ******* when it comes to refunds. Absolutely don't give up and get the press involved if you can - the guardian newspaper is fantastic (bullied them into playing by UK aviation rules) and has a big American arm. Find their consumer champions email and they should be able to give good advice
Do you have travel insurance or did you pay by credit card? It sounds like you bought a non refundable ticket but if you have a valid reason maybe your insurance will pay back.
Did you purchase a non-refundable ticket?
If you purchased a non refundable ticket and you cannot travel for a reason not covered by the airline and the method by which you paid, then… it’s not refundable or creditable.
Unfortunately you’re out of luck with their policy. You bought a non-refundable ticket and it’s exactly what it sounds like. Unlike some airlines that offer more expensive refundable tickets or handle partial refunds, British Airways will only give you refunds/credits for cancelled flights or when you cancel within 24 hours of booking.
Not trying to be an ass when I say this or rub it in because I’ve made these mistakes before early in my travel journey but… always read the policy beforehand. The rules were set in stone and were there plainly to read when you bought the ticket back then.
Rising Star
You must not travel very much or only traveled very recently. Until covid non refundable was non refundable for basically every US carrier. Most carriers now will give credits for everything other than basic tickets. But FYI this is why you read the date rules before purchasing, I get why you’re mad but this is totally on you
What do your fare rules say?
Is it due to a medical issue? What CC did you use to pay? Amex platinum, chase sapphire reserve (and maybe a few others) are very good at helping dispute things. Now, this is a large amount, but if you have a valid documented reason for being unable to make the trip, the CC can help you get a refund.
Maybe you’d have better luck asking to take the same flight a different day vs. a credit to your account?
Rising Star
Read the fine print
I had a similar response when I accidentally double booked tickets (browser issue) with BA on behalf of my mother. Instead customer advice told me I could appeal for refund on the grounds of it being a "good will gesture" as the ticket were for a flight home so she could attend a funeral, the financial stress of paying double when we already had other funeral costs,...
It took a well written email to their comments and complaints department, some back and forth but eventually we got a refund out of 'good will'.
So if you've got extenuating circumstances OP you could try that way.
This is why I always recommend reviewing the fare rules, if you bought a ticket that stated it is non refundable then they owe you nothing. Some fare rules while non refundable allow credit so it really depends on those fare rules. You can ask to change the dates of travel?