As a Service Desk Supervisor, I lead a high‑performing team responsible for delivering timely, customer‑focused technical assistance to over 1,000 users, I oversee service desk operations, manage incident escalations and tracking more than 5,000 pieces of equipment. I coach and develop team members, streamline workflows, and coordinate cross‑department communication to enhance efficiency, reduce downtime, and elevate the overall end‑user experience.

like
Posting as :
works at
You are currently posting as works at

Cool, but that's not how this works if you are expecting recruiters to come knocking.

This is a bowl where we can ask questions and give stories related to job hunting in tech, this is not where we actually hunt for jobs.

like

Yeah like in the previous comment, this isn’t a job search app.
But if you want feedback on your pitch, here is some:
- How many team members do you lead?
- Why is that team high performing? Quantify it.
- Quantify the enhanced efficiency, reduced downtime and higher user experience claims. They sound good but it’s just fluff without the actual results. E.g. downtime reduced from 3% to 1% over a year of targeted efforts.

Related Posts

Looking for a career opportunity that I can make $100k+. I have been in dental for about 10 years and held a ton of roles ranging from front desk to operations and training. I feel like I have so much experience and an amazing skillset to bring to an organization but struggling to know where to go, HELP! **open to leaving dental

like

Hi is someone here at Google willing to refer me for a job there?

like

From the GCC. I feel like most non-GCC consultants hate us, local consultants…Why? Differences in values? Politics?

Hi Members,

If anyone have a good referralls for IT organization for Quality Analyst of experience 3+ yrs with Below skills please do refer

Skills
Manual Testing
Functional Testing
Non Functional Testing
Agile Methodology
Api Testing
Webservice Testing
Postman
Jira
TFS
Test Manager
Test Cases
Test Plans
Regression Testing
Retesting
Selenium Java automation

Notice Period 60 days
Thnxs in advance

like

What is the salary slab for SDE 3 in Amazon and Google?

like

Any any one here created irrevocable trust? If so what are the annual expenses of maintaining the trust? How hard is IRS paper work

like

Getting tired of the race to lowest fees possible causing a general mindset that financial advisors aren’t worth paying for. Wait until a protracted down market, robo-advisors...

like

What brands do you recommend for linen suits?

like

When is the normal time to start producing first draft of facility agreements?

And are there any good resources about financial covenants and break costs? (I have a book but it is very basic. I do have access to PLC and can peruse that.)

Hey guys, I have the first short 15-minutes call with a product guy from Hugging Face today wherein he is likely going to take a guess at what roles I could be suitable for. I had applied for Post-Sale Machine Learning solutions Engineer. Is there anyone who’s gone through the process for a similar role at similar organisations or best case scenario would be if anyone has gone through the process with HF.
I have been working for a year and am doubtful if I’m mature enough for the role. Help lol

like

Recommends on best Marriott property to stay at in San Francisco for New Years ?

Which company to choose?
BNP - X lpa
Persistent - X+4
I am confused because in bnp it is hybrid mode . And persistent atleast for now is remote work. Due to personal reasons, I need work from home, so leaning towards PSL but worried about wlb. Please help...

like

Can someone please confirm if the variable pay is always 25% of base pay in LTI? I have been told so by LTI HR during my salary discussion and have been offered accordingly (for P5 grade).

Best way to lookup a value with multiple criteria across rows and Columns, for 3 criteria I usually do sum product. Any other tips?

like

Hi! I’m doing some research on employee benefits (medical insurance, 401k, HSA/FSA, commuter benefits) and was hoping to connect with People specialists or HR professionals in the comp & benefits space. I’m trying to better understand any pain points or challenges you might face with utilization/enrollment. Anyone interested in connecting? Thank you!

Does Oracle Cover Dental Insurance? What's the coverage and limits?

like

Have an acquaintance who is a single mom; she purchased a used car 3 mos ago. Six wks later her 17yo wrecked it, air bags deployed, and estimates have ranged between $10-$18k in needed repairs while $21k is still owed. Acquaintance was switching insurance policies and flubbed the coverage dates and there were a few days where the vehicle was uninsured. No GAP insurance. I'm not seeing many options for her besides to continue pmts, fixing just enough to drive or voluntary repo. Thoughts?

like

What is meant by assistant vice president - C12 in citi bank?

In general terms, what is this designation stands for in IT Industry.

I have total 9 years of experience in data analytics and business intelligence.

@citibank

like

Additional Posts in Job Hunting in Tech

Those of you with a degree in computer science (or similar), what do you do for work and how did you end up doing that?

Hey, wondering if anyone is into cloud engineering or cloud security here?

like

I just had an L7 sdm interview with Google. Seemed to go very well except one of two system design interviews. The one went great and one went ok until they asked me to estimate the cpu/ram/server needed to handle the workload. I could give a great answer. We shall see.
Google

Any other 60 yr old unemployed life long techies out there? I have to admit, being unemployed at 60 is a bit expressing. I've started a couple business that went no where. And freelance isn't as easy as I thought it would be. I welcome your comments

like
like

Considering pivoting into tech. Currently considering Project Management or Presales tech. I understand the general roles of each. Presales seem to make more than PM, so I am leaning towards presales. Curious if any PMs considered presales and why you decided to do Project management instead

like

Hey got a question for anyone and everyone! My sister is looking for a job. She’s been out of the job market for a while (5 years) to be a stay at home mom and with the economy, is looking to get back in it. My job isn’t hiring. Qualifications in comments

like

Hello all.
Please for those that are technical Project Manager or Program Manager what technical courses did you have to take, am trying to register for AWS/DEVOPS class come January.. I will really appreciate your feedbacks, thank you.

like

Hello, what is the going salary for a chief of staff in technology?

What can I except a product manager role interview questions to be?

like

Hi is someone here at Google willing to refer me for a job there?

like

Should I leave my first permanent job as a team leader of 4 DPs in a FMCG business (only been there for 4 months) to join a huge Tech business for a 12months contract?

They offer me 60% more money than my permanent role. Circa 2000 dollars every month in my pocket

However, I am worried if I accept the tech role and I do not become permanent I will be looking again for a job in 12-24 months and my CV won't be showing a managerial position. Won't be showing any progress.

like
like

My wife has no prior IT experience and she has done her Bachelor's in Computer Engineering. What is the entry level IT (Tech) jobs she can get in USA. ( With EAD approved)

like

Hi all!
I’m currently on my last year of university, pursing a computer science degree. I have yet to get an internship, or any experience in tech. Any advice on where to start? I would be attending part time in the spring semester and taking night classes so I would like to have something set up for January, let me know what you think. Thank you in advance.

like

So... Switching jobs but they have a 60-day waiting period for insurance at the new spot. Do I pay full premium on insurance for those months, or is it the same? I do not understand COBRA.

like
like

New to Fishbowl?

Download the Fishbowl app to
unlock all discussions on Fishbowl.
That was just a preview…
Sign Up to see all discussions
  • Discover what it’s like to work at companies from real professionals
  • Get candid advice from people in your field in a safe space
  • Chat and network with other professionals in your field
Sign up in seconds to unlock all discussions on Fishbowl.

Already a user?
Login here

Share

Embed this post

Copy and paste embed code on your site

Preview

Download the
Fishbowl app

See what’s happening in your industry
from the palm of your hand.

A phone with Fishbowl app

Scan your QR code to download
Fishbowl app on your mobile

Download app

Sign up for free to view this conversation on Fishbowl

By continuing you agree to Terms of Use and Privacy Policy

Already have an account? Log in

Sign up for free to continue using Fishbowl

By continuing you agree to Terms of Use(New) and Privacy Policy(New)
Messaging rates may apply

Already have an account? Log in

For account settings, visit Fishbowl on Desktop Browser or

General

Legal