Does anyone have any insight on dealing with AA when they’ve changed your flight? I booked a flight in January for October. Originally the flight back was a non-stop from CDG to ORD. Last week I went to check on the itinerary and saw my non-stop now has a connection in DFW (way out of the way). I called AA, got a super rude attendant, and she told me that since I was informed and accepted the terms any changes I make would come with a penalty. I was not informed prior to this. Con’t

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She claimed that if I wasn’t informed before she is informing me now and that if I want to make any change I have to do it on the phone, right then and there. TBH, I rarely fly AA, mostly United and Delta, and have never had this type of BS pulled on me. Any suggestions? Am I SOL here or is there anything I can do, either cancel for full refund or try to Reroute through a city with direct flight? Thanks in advance!

Hang up and call back. If they changed your flight, you can ask for a refund or change you on a different routing if you would like.

I’m not sure what you mean by reroute through a city with a direct flight. I assume you are going ORD-DFW-CDG. Alternatives would probably be ORD-JFK or ORD-PHL.

Got it, thanks for the insight! We got a really great deal on these — $500/person non-stop (originally) both ways. Depending on how the pandemic shapes up we may or may not take the trip but it’s good to know the refund should be an option given their change to our flight.

Update: got a much more competent and helpful person this time. They said I would be eligible for a full refund and no charge if I decided to change the ticket because a change from non-stop to a connecting flight waived the fees.

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