Does anyone know how to actually reach a person at NYC’s unemployment office? I was recently laid off, completed the entire automated process, but they’re saying I owe additional information. Every time I call, the lines are busy, and the system just tells me to call back. I’ve been trying for a week with no luck. Any advice?

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You need to call the NY governors office. You will wait on hold then a receptionist will answer. You explain that you have been trying for over a month to reach the unemployment office is there anything they can do to help. They will patch you through to an agent. You may need to wait on hold again but it is a live line.

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Seconding this. Governors office was the only way I could get a human.

Early Thursday and Friday mornings as soon as they open are the best times to call. You should also google variations of “no one answers nyc unemployment / speak to human nyc unemployment”

You’ll end up stumbling across people on Reddit who offer great advice about getting a hold of someone.

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Can you go in?

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Get ahold of the state assembly member that is responsible for where you live, they will have a form to fill out and then you can expect someone from the DoL to contact you in about 7 business days

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I called State Assembly Tony Simone asking for his help. His assistant sent me an e-form and said they would get back to me in about two weeks 🤦🏻‍♂️

My wife also tweeted and DMed them during the pandemic and they called her back 1-3 months later on her cell phone she left in the DM.

Yes! Unemployment is state run. Get in touch with your state assembly person and call their office. Life hack!!!!

I had tried calling Unemployment 227 times and finally someone told me this and within 10 days they called me and straightened out my issue. It’s awful and daunting. I’m sorry you’re going through this. ❤️

Send an email once you’ve logged into your account, (assuming you know you must create one), you can send a message directly in the portal and they’re pretty prompt at replying. You can even upload an attachment if you needed to.

There’s a good chance when (if!) you reach someone they may grant you back $$$. But it is at their discretion. Be as nice as you can and if they won’t, cry. I am not kidding. It works.

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