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I miss Family Law. I would say as long as you have a retainer contract in place, then you should be billing for everything. That said, the one area that I always forgot to adequately bill for were the endless emails.
I think most of our paralegals are missing the in-between type things like quick instructions from attorneys and stuff like that.
You bill for what is value to the client. Sometimes it’s blatantly obvious and others you have to pick out or determine if there is a value to them. Imagine you’re the client. If you would question what your billing or task was so will they. The goal is to provide value to the client and do so without making them wonder wth you’re doing and why is it costing so much.
You should be billing for everything that you do on a matter. It is the attorney’s responsibility to determine if it should be on the bill or if they want to write it off. Your job is to document it all. By doing this, you are also showing how much time is actually spent on a matter. Also, write your time entries out in sentence form.
Coach
Any form of communication in the clients case, well as that goes, anything. If you and the attorney are discussing a clients case, bill it. If the client has someone call for them (even if you have to tell them you cannot talk to them because they are not party to the case and you have to have written permission from the client) bill the client because they should know better (had that happen). What the client sees on their bill in short is how you define it. Nothing in a client's case should ever be hide from them. They should know exactly what is going on in their case and for what they are being billed for.