For the partners that have started new service lines, what was the journey like? What were some of the struggles and how did you over come them? I am seeing success with sales but struggling with delivery with a young team. I am currently working through this at the director level but interested to hear your experience rather than working through mine.

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I would (1) recommend getting a Project Management, or similar, certification so you can know what effective delivery practices entail. Or, read through PMBOK. Then, (2) set up systems to train your teams and (3) ensure standardization (defined phases, milestones, deliverables per) across all client projects. Watch CSATs/ NPS standardize too. Magic.

Implement ways to track and measure your team’s output to targets, both during and after projects. However, you have to know what KPIs/ OKRs actually matter or are tied to desired outcomes, which takes us back to (1).

You may see resistance or it may be a tough learning curve to implement with at first, but it’s worthwhile. Good luck!

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