Had a call the other day that had me shaking my head. This guy bought a plane ticket on his credit card, later cancelled the flight, and got the refund back. He then calls asking why he has to pay the interest that built up while the charge was sitting there. He really thought he should get a credit for that too. I get where the frustration comes from, but unfortunately, that’s not how interest works.

Ever had to explain something over and over that just feels unfair no matter how you word it?

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I have to explain things over and over. Most of the time what I'm explaining seems very fair to me, though. The most frequent one I get is customers asking us to honor a sales price for a sale that happened days/weeks/months ago. That's not our policy, and I can't change it. As a customer myself, I cannot fathom what part of this is hard to understand. Sales periods exist for a reason. If I miss them, I don't blame the company. Apparently I'm alone in that regard.

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Some customers act like sales should be lifetime guarantees

I've had sales tax arguments. Those are always fun.

The most memorable was a woman (during Christmas rush) mad that the register was keeping a running total on sales tax. She informed me that sales tax was to be paid on the grand total, not on individual items. My explanation that the computer was smart enough to re-figure the running total after every item did not appease her.

She ended up leaving the store frustrated. Not sure where else she was going to go that didn't do sales tax the exact same way.

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Nothing like debating math during holiday chaos 😅.

Most definitely we should get the full refund taxes and all why not why are we being charged taxes on something we not getting

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Always fun when people think we personally make tax rules

I was recently a witness to a classic explanation session in a grocery store. A woman clipped what she thought was a coupon, but the paper was really a QR code to scan on your phone to access a digital coupon. She insisted she could use the piece of paper as the coupon and you can imagine how the conversation went. I finally had to take my stuff to another checkout, I could tell the explanation was going to take all day.

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Those paper vs. digital coupon battles are never quick

I feel like there should be a seperate educational course taught especially for credit cards.

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Honestly, credit cards deserve their own crash course in school.

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