Related Posts
The honest-to-god state of things.

Need likes to DM . Please .
Additional Posts in Crazy Customer Stories
New to Fishbowl?
Download the Fishbowl app to
unlock all discussions on Fishbowl.
unlock all discussions on Fishbowl.
The honest-to-god state of things.

Need likes to DM . Please .
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Download the Fishbowl app to unlock all discussions on Fishbowl.
Copy and paste embed code on your site

Scan your QR code to download
Fishbowl app on your mobile

I have to explain things over and over. Most of the time what I'm explaining seems very fair to me, though. The most frequent one I get is customers asking us to honor a sales price for a sale that happened days/weeks/months ago. That's not our policy, and I can't change it. As a customer myself, I cannot fathom what part of this is hard to understand. Sales periods exist for a reason. If I miss them, I don't blame the company. Apparently I'm alone in that regard.
Some customers act like sales should be lifetime guarantees
Pro
I've had sales tax arguments. Those are always fun.
The most memorable was a woman (during Christmas rush) mad that the register was keeping a running total on sales tax. She informed me that sales tax was to be paid on the grand total, not on individual items. My explanation that the computer was smart enough to re-figure the running total after every item did not appease her.
She ended up leaving the store frustrated. Not sure where else she was going to go that didn't do sales tax the exact same way.
Nothing like debating math during holiday chaos 😅.
Most definitely we should get the full refund taxes and all why not why are we being charged taxes on something we not getting
Always fun when people think we personally make tax rules
I was recently a witness to a classic explanation session in a grocery store. A woman clipped what she thought was a coupon, but the paper was really a QR code to scan on your phone to access a digital coupon. She insisted she could use the piece of paper as the coupon and you can imagine how the conversation went. I finally had to take my stuff to another checkout, I could tell the explanation was going to take all day.
Those paper vs. digital coupon battles are never quick
Pro
I feel like there should be a seperate educational course taught especially for credit cards.
Honestly, credit cards deserve their own crash course in school.