Has anyone stayed extensively with both Marriott and Hilton recently and have thoughts on whether customer service at Hilton is any better these days?

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Hilton’s phone customer service is some third rate offshore company. Their hotel staff are usually great, talk to them.
Totally agree Hyatt has the best customer service.

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Honestly Hyatt is your best bet

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I would so switch to Hyatt if they had about 5,000 more properties. Their limited options compared to Hilton and Marriott are problems for me in smaller cities, suburbs and abroad.

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Just spent another infuriating hour on a call with Marriott customer service and enough is enough, looking to assess if Hilton is better. Wish I could consider switching to Hyatt for their superior customer service but unfortunately their footprint is too small for my needs

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