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Hilton’s phone customer service is some third rate offshore company. Their hotel staff are usually great, talk to them.
Totally agree Hyatt has the best customer service.
Honestly Hyatt is your best bet
I would so switch to Hyatt if they had about 5,000 more properties. Their limited options compared to Hilton and Marriott are problems for me in smaller cities, suburbs and abroad.
Just spent another infuriating hour on a call with Marriott customer service and enough is enough, looking to assess if Hilton is better. Wish I could consider switching to Hyatt for their superior customer service but unfortunately their footprint is too small for my needs