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Go to „brand“ in Europe for years. they have great (fun) Cars, but their customer service is the worst i have EVER experienced (tried to charge me 800€ for a damage I didn’t do, while driving on a 100% insurance coverage plan 🙄; took about 8 months to resolve)
Sounds like hertz customer service to me...
Had good experience with Sixt. They waived a few scratches we had on our car.